
Fraud Prevention
Risk Management
Preventing fraud committed using payment instruments such as cards, mobile devices or e-commerce / m-commerce applications. A large database of suspicious behaviour patterns. User-defined rules and patterns. Integration with authorisation systems. Generating and handling alerts that indicate possible frauds. Creating hot lists. Providing market players with reports on threats and risks.
A large database of suspicious behaviour patterns with available user-defined rules based on predefined algorithms
Near online monitoring of fraud attempts
Online monitoring, i.e. analysing a transaction that may affect the response of the authorisation system (blocking, online monitoring of completed transactions in order to arrest the offender)
Advanced fraud scoring, i.e. computing the probability that a transaction is a fraud attempt
Automatically generated alerts indicating suspicious behaviour patterns with defined alert handling priorities.
Managing a team of operators
Internal reporting and reports for external institutions (e.g. TC40/SAFE for bankcard associations)
Alert generated when a case description contains information about suspicious operations completed using a card / payment instrument; the alert contains in particular the following details:
- Is it being currently analysed
- Has it been classified as a fraud
- What is the amount of the fraudulent transaction
- Have deposited funds been identified and frozen to prevent possible fraudulent transactions
- A priority mark used to define the sequence of cases to be handled
- What is the amount and number of suspicious transactions
- Who is in charge of the case
Managing the alert handling process carried out by operators:
- An analysis of customer account details, contacting the customer
- Blocking the card / payment instrument, temporarily or permanently
- Launching the customer monitoring process by entering the customer’s card / payment instrument in the hot list
- An analysis of operations completed using the customer’s cards within a freely definable time interval (with an available option of monitoring operations completed using other cards held by the same customer)
- An analysis of operations completed using devices in a freely definable time interval
- Marking transactions as actual frauds
- Taking notes for alert purposes and recording them during problem analysis
- Changing the status of an analysed alert
- Classifying alerts – if identified as fraud, determining loss / savings amounts