Preventing fraud committed using payment instruments such as cards, mobile devices or e-commerce / m-commerce applications. A large database of suspicious behaviour patterns. User-defined rules and patterns. Integration with authorisation systems. Generating and handling alerts that indicate possible frauds. Creating hot lists. Providing market players with reports on threats and risks.
A large database of suspicious behaviour patterns with available user-defined rules based on predefined algorithms
Near online monitoring of fraud attempts
Online monitoring, i.e. analysing a transaction that may affect the response of the authorisation system (blocking, online monitoring of completed transactions in order to arrest the offender)
Advanced fraud scoring, i.e. computing the probability that a transaction is a fraud attempt
Automatically generated alerts indicating suspicious behaviour patterns with defined alert handling priorities.
Managing a team of operators
Internal reporting and reports for external institutions (e.g. TC40/SAFE for bankcard associations)
Alert generated when a case description contains information about suspicious operations completed using a card / payment instrument; the alert contains in particular the following details:
Is it being currently analysed
Has it been classified as a fraud
What is the amount of the fraudulent transaction
Have deposited funds been identified and frozen to prevent possible fraudulent transactions
A priority mark used to define the sequence of cases to be handled
What is the amount and number of suspicious transactions
Who is in charge of the case
Managing the alert handling process carried out by operators:
An analysis of customer account details, contacting the customer
Blocking the card / payment instrument, temporarily or permanently
Launching the customer monitoring process by entering the customer’s card / payment instrument in the hot list
An analysis of operations completed using the customer’s cards within a freely definable time interval (with an available option of monitoring operations completed using other cards held by the same customer)
An analysis of operations completed using devices in a freely definable time interval
Marking transactions as actual frauds
Taking notes for alert purposes and recording them during problem analysis
Changing the status of an analysed alert
Classifying alerts – if identified as fraud, determining loss / savings amounts
